TURIN TERMS OF SERVICE

Last Updated: February 23, 2026

These Terms of Service ("Terms") are a binding agreement between Oluwademilade Bickesteth and Oluwafimidaraayo Ayodele, doing business as "Turin" ("Turin," "we," "us," or "our") and the entity or person accepting these Terms ("Customer," "you," or "your").

By accessing or using the Services, you agree to these Terms. If you are accepting on behalf of an organization, you represent you have authority to bind that organization.

1) DEFINITIONS

"Services" means Turin's websites (including turin.cc), applications, AI employee platform, and related services.

"Customer Data" means data submitted to the Services by or on behalf of Customer or its authorized users, including data accessed from connected Third-Party Services at Customer's direction.

"Third-Party Services" means third-party applications, platforms, or services that integrate with the Services (e.g., Google Workspace, Microsoft, Slack, CRM tools).

"AI Employees" means the AI agent(s) configured within Customer's workspace, including role definitions, memory, tool access, guardrails, and audit logging.

2) ACCESS AND USE

2.1 Account Registration

You must provide accurate information, keep it updated, and safeguard credentials. You are responsible for all activity under your accounts.

2.2 Authorized Users and Admin Controls

Customer is responsible for ensuring that all users comply with these Terms. Admins may configure permissions, integrations, autonomy settings, and data retention policies.

2.3 Acceptable Use

You will not (and will not allow any user to):

a) use the Services for unlawful, infringing, or privacy-violating activities;

b) access the Services in a way intended to bypass security controls, rate limits, or usage restrictions;

c) reverse engineer, decompile, or attempt to derive source code except where prohibited by law;

d) interfere with or disrupt the Services;

e) upload malware or attempt unauthorized access to accounts or systems;

f) use outputs from the Services to train, develop, or directly support an AI model or system that substantially replicates or competes with Turin's core AI employee functionality, except with Turin's written permission;

g) upload or process highly sensitive data (e.g., payment card data, government IDs, protected health information) unless explicitly permitted in writing and with appropriate safeguards;

h) use the Services for high-risk decisions where errors could cause harm (medical, legal, employment, credit, or similar decisions) unless explicitly agreed in writing with appropriate controls;

i) attempt to manipulate, override, or circumvent AI safety controls, content policies, or guardrails, including through prompt injection, jailbreaking, or similar techniques;

j) use the Services to generate, distribute, or facilitate harmful, harassing, defamatory, obscene, or otherwise objectionable content.

2.4 Compliance

You are responsible for complying with applicable laws, including obtaining all necessary consents/permissions for Customer Data, especially when connecting Third-Party Services.

2.5 Export Compliance

You represent that you are not located in, under the control of, or a national or resident of any country subject to a U.S. government embargo, and that you are not on any U.S. government list of prohibited or restricted parties. You will not use the Services in violation of any applicable export control law or regulation, including the Export Administration Regulations (EAR) or sanctions administered by the Office of Foreign Assets Control (OFAC).

3) AI EMPLOYEES, AUTONOMY, AND RESPONSIBILITY

3.1 Autonomy Modes

The Services may support autonomy modes such as recommend-only, approve-to-act, and autopilot. Availability depends on plan and configuration.

3.2 Customer Configuration Responsibility

Customer is responsible for:

• configuring policies, constraints, approval flows, and permissions;
• deciding which tools to connect and the scopes granted;
• reviewing drafts and actions where approval is required;
• enabling autopilot only when Customer has set adequate guardrails and monitoring.

3.3 AI Output Disclaimer

AI-generated content may be inaccurate, incomplete, or inappropriate. Customer is responsible for reviewing outputs and deciding whether to act on them. Turin does not guarantee correctness or suitability of AI outputs.

3.4 Third-Party Actions

If Customer enables tool access (email sending, calendar booking, CRM updates, etc.), Customer authorizes the Services to perform those actions consistent with Customer settings. Customer is responsible for the consequences of permissions granted and configurations chosen.

4) THIRD-PARTY SERVICES (INTEGRATIONS)

4.1 Your Relationship with Third Parties

Third-Party Services are governed by their own terms and policies. Turin is not responsible for Third-Party Services and does not guarantee their availability or functionality.

4.2 Authorization

By enabling an integration, Customer authorizes Turin to access, process, and transmit Customer Data as necessary to interoperate with Third-Party Services and perform requested actions.

5) FEES, BILLING, CREDITS, AND TAXES

5.1 Plans and Fees

Paid plans, included usage, and limits are described on the pricing page or an order form. You agree to pay applicable fees. Paid subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings or by contacting support.

5.2 Credits and Usage

Some features may be metered using "credits" or similar usage measures. Plans may include monthly credits; usage beyond included credits may result in overage charges or service limitations as described in your plan.

5.3 Caps / Pauses

If you set a usage cap, prepaid balance, or budget limit, the Services may pause or restrict usage when that cap/limit is reached.

5.4 Taxes

Fees are exclusive of taxes. Customer is responsible for applicable taxes except taxes based on Turin's net income.

5.5 Payments and Refunds

Payments are non-refundable except where required by law or explicitly stated in writing.

6) DATA AND PRIVACY

6.1 Customer Data Ownership

Customer retains all rights to Customer Data. Turin processes Customer Data to provide the Services and as described in the Privacy Policy.

6.2 Data Protection Addendum

If required, Customer and Turin may enter into a Data Processing Addendum (DPA). If there is a conflict between a DPA and these Terms regarding data processing, the DPA controls.

7) INTELLECTUAL PROPERTY

7.1 Turin IP

Turin and its licensors retain all rights in the Services, software, documentation, and underlying technology.

7.2 Feedback

If you provide feedback, you grant Turin a worldwide, royalty-free, perpetual license to use and incorporate it to improve the Services.

7.3 Copyright and DMCA

Turin respects intellectual property rights. If you believe content on the Services infringes your copyright, please send a written notice to legal@turin.cc that includes: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and information sufficient to locate it; (c) your contact information; (d) a statement of good faith belief that the use is not authorized by the copyright owner, its agent, or law; and (e) a statement under penalty of perjury that you are the copyright owner or authorized to act on their behalf.

8) CONFIDENTIALITY

Each party may receive confidential information. Each party agrees to protect the other's confidential information using reasonable care and use it only for purposes of providing or using the Services. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received without a duty of confidentiality.

9) WARRANTY DISCLAIMER

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TURIN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TURIN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

10) LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

a) TURIN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

b) TURIN'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO TURIN IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU ARE ON A FREE PLAN, TURIN'S TOTAL LIABILITY WILL NOT EXCEED US $100.

11) FORCE MAJEURE

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including natural disasters, acts of government, labor disputes, widespread internet or infrastructure outages, acts of third-party service providers (including AI model providers), or other events outside a party's reasonable control. The affected party will give prompt notice of the delay and use reasonable efforts to resume performance.

12) TERMINATION

12.1 Term

These Terms remain in effect while you use the Services or have an active subscription.

12.2 Termination for Cause

Either party may terminate for material breach if not cured within 30 days after written notice. Turin may suspend or terminate immediately for unlawful use, security risk, or violation of Section 2.3.

12.3 Effect of Termination

Upon termination, Customer's right to access the Services ends. We will provide a reasonable opportunity to export Customer Data when feasible, then delete or de-identify it within a reasonable timeframe, subject to legal and operational requirements.

13) GOVERNING LAW AND DISPUTES

13.1 Governing Law

These Terms are governed by the laws of the State of California, USA, excluding its conflict of laws rules.

13.2 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally. The party with a dispute will send written notice to the other party describing the nature of the dispute and the relief sought. The parties will have 30 days from receipt of that notice to attempt resolution in good faith. This requirement does not limit either party's ability to seek emergency injunctive relief where delay would cause irreparable harm.

13.3 Arbitration

If the parties cannot resolve a dispute informally under Section 13.2, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with a single arbitrator, conducted in English in San Francisco, California. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Either party may seek emergency injunctive relief in a court of competent jurisdiction pending the appointment of an arbitrator.

13.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, CUSTOMER WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

13.5 Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in court for intellectual property infringement or misappropriation without first complying with Section 13.2.

14) CHANGES TO THESE TERMS

We may update these Terms from time to time. We will post the updated version on turin.cc and update the "Last Updated" date. If changes are material, we will provide additional notice where required.

15) NOTICES AND CONTACT

Legal notices to Turin:

Email: legal@turin.cc

Mailing Address (may change): 580 California Street San Francisco, CA 94104 United States

We may update our contact address by posting a new address on turin.cc or by responding from our official email addresses.

16) FUTURE ENTITY

Customer acknowledges that Turin is currently operated by Oluwademilade Bickesteth and Oluwafimidaraayo Ayodele (not yet incorporated). If Turin later forms a legal entity, Turin may assign these Terms to that entity, and that entity will assume Turin's rights and obligations under these Terms.

17) GENERAL

If any provision is unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without Turin's written consent, except to a successor in connection with a merger or sale of substantially all assets. Turin may assign these Terms as described in Section 16. No waiver is a waiver of any other term. These Terms, together with any order form or addendum, are the entire agreement regarding the Services.